Shipping Method
Endoscopy Superstore® ships via UPS within the United States, defaulting to UPS Ground. During checkout, you can select your preferred delivery method.
Customer-Provided Shipping Accounts
If you wish to use your own shipping account, please include either a shipping label or your account number, zip code, and preferred shipping speed in an email to: customerservice@endoscopysuperstore.com
Order Processing
Orders placed before 2:00 PM PST, Monday through Friday, will be processed the same day. Orders placed after business hours or on holidays will be processed the next business day. Exclusions may apply.
Shipping Availability
Currently, we only accept orders from North America. For more information, please contact us directly.
Signature Required
All shipments require a signature upon delivery.
Packaging & Inspection
We ensure all products are carefully packed to minimize in-transit damage. Upon receipt, inspect your shipment immediately. If damage is found, document the damage and contact Endoscopy Superstore® right away.
Concealed Damage
If damage is discovered after unpacking, retain all packing materials and notify Endoscopy Superstore® immediately to request an inspection.
Short Shipments
If items are missing from your shipment, contact Customer Service immediately.
Liability
Endoscopy Superstore® is not liable for delays, damages, or non-delivery caused by any external factors.
Reporting Damaged or Missing Goods
Any missing or damaged goods must be reported to Customer Service within five (5) business days of delivery. Failure to do so will forfeit your right to warranty claims or refunds.