Frequently Asked Questions

Endoscopy Superstore Overview

“Wait — how are your prices so low? It must be lower quality, right?”

Endoscopy Superstore® was launched by the team behind AED, a company that has been designing and manufacturing endoscopic instruments, scopes, and sheaths since 1985. We've spent decades refining our engineering and manufacturing processes to deliver exceptional value — without sacrificing quality.

As one of the most experienced OEM/ODM manufacturers of minimally invasive instruments, there’s a good chance your surgeons have used our products for years — without even realizing it. By selling directly to hospitals and surgery centers online, we eliminate the middlemen and commissions — and pass those savings on to you.

While sales reps provide value for training, repairs, and education, we’ve made that knowledge even more accessible. That’s why we offer comprehensive video and PDF guides on assembly, maintenance, sterilization, and repair.

All of our IFUs (Instructions for Use) are available 24/7 online — so your perioperative and instrument processing teams can get answers any time. You can even initiate repair work orders online.

Additional Benefits:

Reduced procurement overhead — fewer steps and fewer approvals mean faster turnaround.
Transparent pricing — see costs upfront with no hidden fees or negotiation games.
Inventory visibility — know what’s in stock before you order.
Flexible payment options for hospitals and ASCs.
Consistent documentation — downloadable IFUs and repair request forms in one place.

You save costs by minimizing the number of touch points in your instrument acquisition process — while maintaining top-tier performance and compliance.

Prefer video? Watch our FAQ overview (available in English and Spanish) for a quick walkthrough.

Are All Items In Stock?

Yes! Every product listed on our website is currently in stock and ready to ship. We maintain a real-time inventory system to ensure accurate availability, so if an item is listed, it’s available. This helps eliminate delays and ensures fast, reliable fulfillment. For more details on shipping timelines, please refer to our Shipping Policy.

How Do I Place An Order?

Placing an order is simple and secure. Just browse our catalog, add the desired items to your cart, and proceed to checkout. Orders submitted before 2:00 PM PST, Monday through Friday, will be processed the same business day. Orders placed after this time or on weekends/holidays will be processed on the next business day.

If you encounter any issues or need assistance during checkout, our customer service team is happy to help.

What Are My Payment Options?

We accept a variety of secure payment methods for your convenience, including:

Major Credit Cards: Visa, MasterCard, Discover, and American Express

Digital Wallets: Apple Pay, Google Pay, and Meta Pay

All transactions are processed securely through our encrypted checkout system to protect your personal and payment information.

How Will My Order Be Shipped?

Orders are shipped domestically via UPS Ground by default. You may choose an alternative shipping method during checkout based on your delivery preferences.

Currently, we accept orders from North America (U.S. and Canada) only. Please note that some exclusions may apply, and all prices are listed in U.S. dollars. For shipping outside of the U.S. and Canada, or for more information on delivery times, expedited options, and exclusions, please refer to our Shipping Policy.

What Is Your Return Policy?

We want you to be completely satisfied with your purchase. However, to process any return, prior authorization is required. Please contact our Customer Service team at 818.340.3433 or email us to request a Return Authorization Number (RMA#).

Returns without an RMA# will not be accepted for credit. Products must be returned within 30 days from the date of invoice to be eligible for a refund or credit. A 20% restocking fee applies to all authorized returns.

For full details, including exclusions and shipping instructions, please refer to our Return Policy.

Is My Product Covered Under Warranty?

Yes. All of our products are warranted to be free from defects in materials and workmanship for 90 days from the date of sale. If you believe your product is defective, you may return it for inspection and credit consideration.

Please note that a Return Authorization Number (RMA#) is required for any warranty return. Contact our Customer Service team at 818.340.3433 or via email to obtain an RMA# before sending back any items.

For more details, please review our Warranty Policy and Return Policy.

Why Should I Become A Registered Customer?

Creating a registered account offers several benefits, including:

Faster checkout process

Easier order tracking and history access

Convenient reordering for repeat purchases

All registration information is kept strictly confidential and is never shared with third parties. For more details on how we protect your data, please refer to our Privacy Statement.

Prefer not to register? No problem—you can always check out as a guest.

What If My Product Requires Service Someday?

We’re here for you even after your purchase. Endoscopy Superstore® is a full-service company offering repairs and maintenance on all products we sell.

In addition to our own product lines, we also service and repair endoscopes and instruments from all major manufacturers.

To schedule a repair or service evaluation, please contact our Customer Service team at 818.340.3433 or send us an email. We’ll be happy to assist you.