Orders are shipped domestically via UPS Ground by default. You may choose an alternative shipping method during checkout based on your delivery preferences.

Currently, we accept orders from North America (U.S. and Canada) only. Please note that some exclusions may apply, and all prices are listed in U.S. dollars. For shipping outside of the U.S. and Canada, or for more information on delivery times, expedited options, and exclusions, please refer to our Shipping Policy.

Returns are accepted within 30 days of the invoice date for products in resalable condition and original packaging. Contact customer service at (818) 340-3433 or via our contact form to request a Return Authorization Number (RMA#) before returning any items.

Returns without an RMA#, past 30 days, or damaged/used products are not eligible for credit. All returns are subject to a 20% restocking fee and must be shipped prepaid. Include a copy of your invoice for prompt processing.

For safety, products must be cleaned or sterilized before return. Damaged, modified, or repaired items by unauthorized parties are not accepted. Report damaged shipments immediately.

For more details, please review our Return Policy.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.

Yes. All of our products are warranted to be free from defects in materials and workmanship for 90 days from the date of sale. If you believe your product is defective, you may return it for inspection and credit consideration.

Please note that a Return Authorization Number (RMA#) is required for any warranty return. Contact our Customer Service team at 818.340.3433 or via email to obtain an RMA# before sending back any items.

For more details, please review our Warranty Policy.

Placing an order is simple and secure. Just browse our catalog, add the desired items to your cart, and proceed to checkout. Orders submitted before 2:00 PM PST, Monday through Friday, will be processed the same business day. Orders placed after this time or on weekends/holidays will be processed on the next business day.

If you encounter any issues or need assistance during checkout, our customer service team is happy to help.

Yes! Almost every product listed on our website is in stock and ready to ship.We use a real-time inventory system to keep availability accurate, so if an item appears, it’s available. This helps minimize delays and ensures fast, reliable delivery. For more details on shipping times, please see our Shipping Policy.

We accept a variety of secure payment methods for your convenience, including major credit cards(Visa, MasterCard, Discover, American Express) and digital wallets like Apple Pay, Google Pay, and Meta Pay. All transactions are processed through our encrypted checkout system to ensure your personal and payment information stays safe.

To request a quote, first add the products you want to your shopping cart. Then, go to the cart page and click the “Add to Quote”button. Fill out your information as prompted, and your quote will be emailed to you. Forurgent quotes, please contact our Customer Service team at 818.340.3433 or email us.

We’re here for you even after your purchase. Endoscopy Superstore® is a full-service company offering repairs and maintenance on all products we sell.

In addition to our own product lines, we also service and repair endoscopes and instruments from all major manufacturers.

To schedule a repair or service evaluation, please contact our Customer Service team at 818.340.3433 or send us an email. We’ll be happy to assist you.

Endoscopy Superstore® was launched by the team behind AED, a company that has been designing and manufacturing endoscopic instruments, scopes, and sheaths since 1985. We've spent decades refining our engineering and manufacturing processes to deliver exceptional value — without sacrificing quality.

As one of the most experienced OEM/ODM manufacturers of minimally invasive instruments, there’s a good chance your surgeons have used our products for years — without even realizing it. By selling directly to hospitals and surgery centers online, we eliminate the middlemen and commissions — and pass those savings on to you.