Terms & Conditions

Thank you for considering Endoscopy Superstore

Please refer to our "Terms and Conditions" below for all your product-related needs.
Use of the ENDOSCOPYSUPERSTORE.COM website constitutes a legally binding agreement of this and our Legal Policy. If you do not agree with these policies, do not use this site.

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms of use, which, together with our legal policy, govern the ENDOSCOPYSUPERSTORE.COM relationship with you.

1. PURCHASE OF PRODUCTS

1.1 Purchases of instruments, devices, equipment, and accessories ("products") from ENDOSCOPYSUPERSTORE.COM (Endoscopy Superstore®) are subject to and governed exclusively by these Terms and Conditions, which constitute the sole and entire agreement between Endoscopy Superstore® and you.
1.2 Endoscopy Superstore® sells its products only to medical facilities, licensed providers of medical services, governmental agencies, educational institutions, and to customers that sell, lease, or rent products to the foregoing.
1.3 By purchasing products, you:

  • Accept and agree to be bound solely by these Terms and Conditions.

  • Acknowledge that any conflicting, inconsistent, or additional provisions in your documentation or communication will be superseded by these Terms and Conditions.

  • Represent and warrant that you are a medical facility, licensed provider of medical services, governmental agency, or educational institution, or that you sell, lease, or rent to such entities.

  • Accept full responsibility for ensuring regulatory compliance in the further sale or use of products purchased.

1.4 Specifications and design for all products are subject to change by the manufacturer without prior notice.
1.5 Product images on our website are for illustration purposes only and may not reflect the actual product.

2. TERMS

2.1 Prices are subject to change at any time.
2.2 Payments for all products must be made in US Dollars (US $) by credit card or PayPal™ at the time of purchase. Amounts payable are not subject to withholding, set-off, or counter-claim.
2.3 Shipments are F.O.B. shipping point; freight, handling, and applicable taxes will be added to the invoice.
2.4 Any collection expenses, including attorney’s fees, incurred by Endoscopy Superstore® for securing payment, along with a finance charge of 1.5% per month on unpaid balances, will be borne by you.
2.5 All disputes shall be adjudicated in Los Angeles County, California.
2.6 These Terms and Conditions are governed by the laws of California, excluding conflicts of law rules.
2.7 The invalidity or unenforceability of any provision will not affect the validity of the remaining provisions.

3. SHIPPING

3.1 Endoscopy Superstore™ ships via UPS domestically, with UPS Ground as the default option. You may choose a preferred delivery method at checkout.
3.2 All shipments should be examined upon receipt. If damaged, you must document the damage and contact Endoscopy Superstore™ immediately.
3.3 If concealed damage is found, you must retain all packing materials and contact Endoscopy Superstore™ for an inspection.
3.4 Missing or damaged items must be reported to Endoscopy Superstore® within 5 business days of delivery.
3.5 Endoscopy Superstore® is not liable for damages due to delays or non-delivery.
3.6 The receiver forfeits warranty or claim rights if missing or damaged goods are not reported within 5 business days.

4. RETURN POLICY

4.1 Credit will be issued for products returned within 30 days of invoice date in resalable condition and in original, undamaged packaging.
4.2 To return a product, you must call customer service at 818-340-3433 for a Return Authorization Number (RMA#).
4.3 The following items may not be returned:

  • Products held longer than 30 days from the invoice date.

  • Etched or engraved products.

  • Products damaged or altered by you.

  • Used products.

4.4 All products must be cleaned, sterilized, and/or disinfected before return. Endoscopy Superstore® reserves the right to charge a cleaning fee if the product is returned unclean.
4.5 No credit will be issued for products that are damaged due to continued use after delivery.
4.6 Endoscopy Superstore® does not guarantee the performance of products that have been repaired or altered by anyone other than authorized personnel.

5. LIMITED WARRANTY POLICY

5.1 Products are sold "as is," subject to this Limited Warranty.
5.2 Products are warranted to be in good working order and free from defects for 90 days from the date of sale.
5.3 This limited warranty excludes all other warranties, including implied warranties of merchantability or fitness for a particular purpose.
5.4 Endoscopy Superstore® is not liable for damages due to misuse, modification, or use with unapproved accessories.
5.5 Any claims or disputes arising under this warranty must be resolved through Endoscopy Superstore®'s authorized repair facility.

6. LIMITATION OF LIABILITY

6.1 Endoscopy Superstore® is not liable for damages resulting from:

  • Misuse, abuse, mishandling, or improper operation of the products.

  • Repairs, modifications, or alterations not performed by Endoscopy Superstore®.

  • Use with products from other manufacturers.

6.2 Endoscopy Superstore® is not liable for any special, incidental, or consequential damages, including lost profits or business, due to delayed shipments, non-delivery, or product failure.
6.3 Some jurisdictions do not allow exclusions of warranties or limitations of liability, so these limitations may not apply in your jurisdiction.

7. SOFTWARE OWNERSHIP AND LICENSING

7.1 If the product contains software, you are granted a non-exclusive, limited, non-transferable license to use the software only in connection with the product, in the form delivered to you.
7.2 The software remains the property of Endoscopy Superstore® or the manufacturer and may not be copied, modified, or reverse-engineered.
7.3 You do not own the software, and any use of it is subject to these terms.
7.4 The software license will terminate if you fail to comply with these terms.

8. TRADEMARK

8.1 All content on this website, including text, product information, and design, is owned by or licensed to Endoscopy Superstore®. Unauthorized use is prohibited.
8.2 Trademarks not owned by Endoscopy Superstore® are acknowledged on the website.

9. LEGAL

9.1 Endoscopy Superstore® does not claim ownership or rights to any trademarks, service marks, or trade names not owned by us.
9.2 We take reasonable steps to protect your personal information, but no internet transmission is 100% secure.