Credit will only be
issued for products that are returned within 30 days of invoice date in
resalable condition and in the original, as well as undamaged, packaging.
Please call customer service at 800-331-0021 (818-340-3433 direct) or email us
below for a Return Authorization Number (RMA#).
If item arrives damaged, buyer must contact Endoscopy Superstore immediately upon receipt.
without prior permission (RMA#) will not be accepted for credit. The receipt of an RMA
# should not be interpreted as a final credit to your account.
No credit will be
issued for products returned after 30 days from the date of invoice.
All products returned
after five (5) business days are subject to a 20%
Returns must be
carefully packed and shipped pre-paid to EndoscopySuperstore™. Shipping charges
will be reimbursed if the return was due to an error on the part
of EndoscopySuperstore™. When returning products, you must include a copy
of the original invoice or packing slip to ensure prompt issuing of credit.
products may not be returned for credit or exchanged: (1) products held longer
than 30 days from invoice date; (2) products that are etched or engraved by
you; (3) products damaged or defaced by you; (4) products not complete as
shipped; and (5) products used after delivery to you.
In order to prevent
the transmission of disease to your and/or EndoscopySuperstore™‘s personnel,
all products must be cleaned and then sterilized and/or disinfected before
sending the products back to EndoscopySuperstore™, who reserves the right to
return unclean and contaminated products to you or to charge a “cleaning fee”
to handle such products.
If any product
becomes damaged and is not immediately returned for repair,
EndoscopySuperstore™ assumes no responsibility or liability for continued use
of that damaged product.
does not guarantee the performance of, and may decline to repair or accept for
exchange, any product that has been repaired, modified and/or altered by any
person or entity other than EndoscopySuperstore™ or an authorized repair
facility of EndoscopySuperstore™.